We met by chance in the entrance of the building as he just finished the viewing of an other one. Not only he directly helped me to rent the flat that have seen in the advertisement, he showed me all other available flats and he also guide to all the local amenities near my new residence.
Rui Santos made our search and subsequent move-in very smooth and efficient. His patience, professionalism and caring nature was very reassuring from the word go. He even offered his assistance out-of-hours in order to help us urgently secure the rental studio in what was a very rushed-through process. I look forward to using Rui's services in the future as we go on to look to buy a flat in the near future.
Rui and the team have done a great job in letting out our flat. This is our first experience renting a flat and the process has been seamless. Rui, in particular, has gone above and beyond in ensuring the new tenants happily settled in and that any queries are efficiently dealt with. We would recommend his service without reservation.
Rui is really a great agent - he was super helpful in showing us the place. He came across as genuine and honest and he made what is already a stressful process of moving and finding a house easy and seamless for us. Couldn't recommend him enough!
My review goes solely for Rui Santos as he really was exceptional. I appreciate he represents Braithwait and is definitely a good working employer/agency to keep someone like Rui, but he definitely made our house search quicker, easier and on scope of everything we were looking for. After an initial viewing we did at a property which we chose out of desperation, he saw our distress, asked us exactly what we were looking for in terms of budget, location, quality and found us a perfect match. This is exceptional for me as I have been living in London for 8 years and usually real-estate agents will try and offload whatever suits them rather than considering your needs as a tenant.
We were delighted with the service that Rui provided us, and the end result was a property we love. Rui quickly developed a very good understanding of what we were looking for, and the trade-offs that we were willing to make. He then saved us time by pre-screening properties, and viewing them ahead of time if necessary. His knowledge of the neighborhood, and drive to get us a fair price made a big difference. Thanks Rui!
We are beyond happy with Rui and the excellent service that he provided us with. From previous experience with real estate agents Rui has been outstanding and very responsive to our requests. He has done way more for us than what we could ever expect - from the initial contact with him until the end result. We truly recommend him.
Having moved to London recently I can confirm Rui and his Team were very helpful in setting everything up. They were very helpful and professional and it really took just a few days to have everything sorted. I would highly recommend them
I was very happy to have Rui as my agent. I moved to London from Helsinki and this was my first time renting a flat in London. The process was simple and everything went smooth. Rui answered all my questions and was quick to reply and an easy person to talk to. I'm very happy that I got the flat I wished for. -Dennis
Rui added real value to the sale of my property. He had helpful advice about how to sell, how the market was performing and what I would need to do once the buyer had been found. The process was quick and efficient. I was kept informed and yet barely disturbed. I had no idea it could be that easy. Thanks to Rui and Catherine.